Payment Policy

At Floriaze, we strive to make your shopping experience secure, convenient, and hassle-free. We offer flexible and trusted payment options for all our customers.

 

Accepted Payment Methods

- We accept orders via Cash on Delivery (COD) and Prepaid payment modes. 

- For Prepaid orders, we accept payments through: 

  - Visa, MasterCard, and American Express Debit and Credit Cards 

  - Leading digital payment wallets (integrated for quick and secure checkout)

                       

Card Payment Details

- Visa & MasterCard: You will be required to enter your 16-digit card number, expiry date (MM/YY), and the 3-digit CVV number printed on the back of the card. 

- American Express: You will need to provide your 15-digit card number and the 4-digit security code.

 

Payment Issues & Support

 

If the payment amount has been successfully deducted from your account but you have not received an order confirmation from us, please contact our customer support team immediately at:

 

- Email: help@floriazecosmetics.com 

- Phone:+91 9998252914 

 

Please provide the following details to help us resolve the issue quickly:

- Transaction Reference Number 

- Registered Email ID and Phone Number used for placing the order 

- Date and Time of the transaction 

Our team will investigate and assist you within the shortest possible time.

Payment Gateway

 

We partner with Razorpay as our secure payment service provider. During checkout for prepaid orders, you will be securely redirected to the Razorpay payment gateway interface, which is operated by a third party and is not under our direct control.

 

For any concerns related to the payment process on the gateway, kindly refer to their terms. Additional information about third-party websites and services can be found in our Terms of Use.

 

Important Notes

 

- All transactions are processed through highly secure, encrypted channels to protect your payment information. 

- We do not store your complete card details on our servers. 

- In case of any payment failure, please retry the transaction or choose an alternative payment method. Repeated failed attempts may temporarily restrict your IP or card—please contact us if this occurs.

We are committed to ensuring a safe and smooth payment experience every time you shop with Floriaze. 

Thank you for choosing us! 

For any payment-related queries, feel free to reach out: 

Email: help@floriaze.com 

Phone: +91 9998252914