At Floriaze, we truly value your privacy and want you to feel confident about how we handle your personal information. This policy explains what information we collect, why we need it, and how we use it.

 

If anything here isn't clear, or if you have questions, feel free to reach out to us at help@floriazecosmetics.com or through the contact form on our website.

 

You can always withdraw your permission for us to use your information in certain ways. We'll explain your rights further down.

 

Who Handles Your Information?

 

Floriaze is responsible for your personal information. It applies to our products, services, website, app, marketing emails, and ads you might see on other sites or apps (based on how you interact with our content). Other websites or apps have their own rules, so check those when you visit them.

 

What Information Do We Collect?

 

You don't have to share information with us, but if you don't, we might not be able to offer certain services or products.

 

We get information in three main ways:

1. What you share directly: When you sign up for newsletters, create an account, buy something, fill out surveys, or use features like our AI skin analysis tool. This could include your name, email, phone, address, birthday, gender, skin concerns, or health details (like allergies or pregnancy).

 

2. What we collect automatically: When you visit our site or see our ads, we use cookies and similar tools to track things like your IP address, device type, browser, location (roughly), pages you view, time spent, and purchase history.

 

3. From other sources: From partners, like social media platforms or data providers, to better understand interactions with our ads or to improve recommendations.

 

For sensitive information (like health or biometric data from skin scans), we only collect it with your clear permission, such as for personalized product suggestions.

 

Protecting Children's Privacy

 

Our site and products are meant for adults. If we offer anything for younger users, we'll get permission from a parent or guardian first, as required by law. If we find we've collected info from a child without proper permission, we'll delete it right away.

 

Why Do We Use Your Information?

 

We only use your information for clear reasons, like:

- Answering your questions or handling requests.

- Processing orders, payments (we don't store full payment details— that's handled securely by partners), and deliveries.

- Improving our products, website, and services based on how people use them.

- Sending newsletters, promotions, or personalized recommendations (only if you agree).

- Running contests, loyalty programs, or surveys.

- Personalizing your experience, like suggesting products based on your skin type or past purchases.

- Showing relevant ads on our site or elsewhere.

- Preventing fraud and ensuring security.

 

We process payments through trusted partners—they handle card details, and we only get basic confirmation info.

 

How We Use Cookies

 

Cookies help us understand how you use our site, like which pages are popular. This lets us make improvements. You can turn off cookies in your browser, but some features might not work as well.

 

Who Do We Share Your Information With?

 

We share only what's needed, and only with:

- Our group companies: For business purposes.

- Service providers: Like hosting companies, delivery services, payment processors, customer support, or analytics partners. They must follow strict rules and can't use it for their own purposes.

-Advertising and marketing partners: To show you relevant ads or measure campaign success.

-In business changes: If we sell or merge parts of the company, information may transfer (but still protected).

- For legal reasons: If required by law, to protect safety, or respond to authorities.

How We Keep Your Information Safe

We take security seriously—with strong access controls, encryption, and other measures to prevent unauthorized access, loss, or misuse.

 

How Long Do We Keep It?

 

We keep information only as long as needed—for orders, legal requirements, or improving your experience. Sensitive data for marketing is kept only while relevant. When no longer needed, we delete or anonymize it.

 

Your Rights Under Data Protection Laws

As an individual whose personal information we process, you are entitled to a number of important rights under applicable data protection laws, including the Digital Personal Data Protection Act, 2023 in India. You may exercise these rights at any time by contacting us at **privacy@floriaze.com**. We will respond to your request promptly and in accordance with legal requirements.

 

Your rights include:

-Right to be Informed: You are entitled to clear, transparent information about how we collect, use, and protect your personal information. This Privacy Policy is designed to provide that transparency.

 

- Right to Access: You may request confirmation of whether we are processing your personal information and, if so, obtain a copy of the information we hold about you along with details about how it is used.

 

- Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

 

- Right to Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal information. We will comply where possible, subject to any legal obligations that require us to retain the data.

 

- Right to Object: You may object to the processing of your personal information for specific purposes, such as direct marketing. We will stop such processing immediately upon receiving your objection.

 

- Right to Withdraw Consent: Where we rely on your consent to process your personal information (for example, for marketing communications or certain sensitive data), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. Please note that withdrawing consent for essential processing may limit our ability to provide certain services or products to you.

 

- Right to Nominate: In accordance with applicable law, you may nominate another person to exercise your data protection rights on your behalf in the event of your death or incapacity.

 

- Right to Restriction of Processing: In specific situations, you may request that we temporarily restrict the processing of your personal information while we resolve any concerns you raise.

 

- Right to Grievance Redressal: If you have any concerns about how we handle your personal information or wish to exercise any of your rights, you may contact us directly. We are committed to addressing your queries and resolving issues promptly.

 

- Right to Lodge a Complaint: If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority or the Data Protection Board of India.

 

We take your privacy rights seriously and will facilitate their exercise free of charge, unless requests are manifestly unfounded or excessive. For further guidance on your rights, you may also refer to the appropriate data protection authority in your jurisdiction.

 

Contact Us For questions, requests, or complaints, email help@floriazecosmetics.com.

 

Updates to This Policy

 

We may update this from time to time. We'll note the last update date, and for big changes, we'll notify you (like via email). Continuing to use our services means you accept the updates.

 

Extra Notices

Some promotions or features may have additional privacy details—we'll highlight them clearly.

Thank you for trusting Floriaze. We're here to make your experience safe and enjoyable!